Clients shouldn't have to go looking for what they pay for
Most of the work you do for clients is work they never see. Why the update that reaches them matters more than the portal, with examples any service business can use.
Posts tagged Communication
Plain English is a competitive advantage.
The jargon isn't protecting your expertise. It's hiding it. Say the true thing simply and watch what happens.
Why I still answer the phone.
A small, unfashionable habit that has quietly produced most of the good things in my career.
"I don't know, but I'll figure it out."
The most trust-building sentence in my professional vocabulary, and the one most people are afraid to say.