Posts tagged Communication
Plain English is a competitive advantage.
The jargon isn't protecting your expertise. It's hiding it. Say the true thing simply and watch what happens.
Why I still answer the phone.
A small, unfashionable habit that has quietly produced most of the good things in my career.
"I don't know, but I'll figure it out."
The most trust-building sentence in my professional vocabulary, and the one most people are afraid to say.