Clients shouldn't have to go looking for what they pay for
Most of the work you do for clients is work they never see. Why the update that reaches them matters more than the portal, with examples any service business can use.
Posts tagged Relationships
Please become my competitor.
The tools agencies once sold access to are open to anyone now. Why I mean it when I invite you to compete, and what still doesn't come in the box.
Why I still answer the phone.
A small, unfashionable habit that has quietly produced most of the good things in my career.
The room is the strategy.
Seven years of running a networking event taught me more about business than any framework.